Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB)
If you cannot proceed beyond the Printer Connection screen, check the following.
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Check1 Make sure USB cable is securely plugged in to printer and computer.
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Important
- Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable.
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Check2 Follow procedure below to connect printer and computer again.
Important
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For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password are necessary to unlock.)
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Unplug USB cable from printer and computer and connect it again.
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Make sure no printer operation is in progress and turn off.
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Turn on printer.
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Check3 Follow the steps below to install MP Drivers (Printer Driver) again.
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Download the latest MP Drivers (Printer Driver).
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Turn off printer.
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Restart computer.
After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1.
Important
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When installing the MP Drivers (Printer Driver), make sure you select the correct printer name.
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For Windows:
To restart your computer, choose Restart instead of Shut down.
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