Check the State of the Print Head

If printouts are Blurry or Fuzzy/Streaks or Lines/Inaccurate or Bleeding Colors, perform from step 1 until step 6 in order and make sure that you need to replace the print head.

Printing Is Blurry

White Streaks Appear

Colors Are Wrong

1. Step 1 Print the nozzle check pattern.

   After printing the nozzle check pattern, examine the pattern.

   • From the printer

     • Printing the Nozzle Check Pattern

   • From the computer

     • For Windows:

       • Printing a Nozzle Check Pattern

     • For macOS:

       • Printing a Nozzle Check Pattern

   If the pattern is not printed correctly, go to the next step.

2. Step 2 Clean the print head.

   After cleaning the print head, print the nozzle check pattern and check the result.

   • From the printer

     • Cleaning the Print Head

   • From the computer

     • For Windows:

       • Clean the print head

     • For macOS:

       • Clean the print head

   If it still does not improve, go to the next step.

3. Step 3 Clean the print head again.

   After cleaning the print head again, print the nozzle check pattern and check the result.

   If it still does not improve, go to the next step.

4. Step 4 Clean the print head deeply.

   After cleaning the print head deeply, print the nozzle check pattern and check the result.

   • From the printer

     • Deep Print Head Cleaning

   • From the computer

     • For Windows:

       • Clean the print head deeply

     • For macOS:

       • Clean the print head deeply

   If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step.

5. Step 5 Clean the print head deeply again.

   After cleaning the print head deeply again, print the nozzle check pattern and check the result.

   Note

   • Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly.

   If the ink still does not come out, see below and perform Replace Ink in Print Head.

   • Perform Replace Ink in Print Head

If the nozzle check pattern is not printed correctly even after performing Replace Ink in Print Head, problems may be solved by replacing the print head.

For details, see details of head replacement.