Cleaning Paper Feed Rollers

You need to prepare: three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Remove any paper from the rear tray.

3. Clean the paper feed rollers without paper.

   1. Press the Setup button.

      The (Setup) icon and "1" appear on the LCD.

   2. Press the + button until "8" appears on the LCD.

   3. Press the Black button or the Color button.

      The paper feed rollers will rotate as it is cleaned.

4. Clean the paper feed rollers with paper.

   1. Make sure that the paper feed rollers have stopped rotating, load three sheets of A4 or Letter-sized plain paper or cleaning sheet available on the market on the rear tray.

   2. Pull out the paper output tray and open the output tray extension.

   3. Press the Black button or the Color button.

      The printer starts cleaning. The cleaning will be complete when the paper is ejected.

5. Press the Stop button.

 

If the problem is not resolved after cleaning the paper feed rollers, follow the operation below.

1. Turn off the power and then unplug the power cord.

2. While rotating the paper feed rollers (A) located inside the rear tray more than two laps, wipe them with a cloth tightly squeezed after moistening.

   Do not touch the paper feed rollers with your fingers. Paper feeding performance may be degraded.

   

3. Turn on the power, then clean the paper feed rollers again.

If the problem is still not resolved, contact your nearest Canon service center to request a repair.