Change to Offline (Windows)

If the printer cannot communicate with the computer, an error message "Offline" may be displayed when printing. To bring the printer back online, try the following.

Check the connection (USB).

Make sure that the USB-connected printer is recognized by the computer.
Turn off printer and then turn it on again.

Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
Check the name of the printer driver.

Check the names of the printer and printer driver match and set the using printer as default.
- Default Printer Keeps Changing (Windows)
Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
Make sure that printer is not set to Use Printer Offline mode.

For Windows 11:

Select Start > Settings > Bluetooth & devices > Printers & scanners. Select your printer and select Open print queue. Under Printer, make sure that Use Printer Offline is not selected.

Note
- For Windows 10:
  
  Select Start > Settings > Devices > Printers & scanners. Select your printer and select Open queue. Under Printer, make sure that Use Printer Offline is not selected.
- For Windows 8/Windows 8.1:
  
  From the Control Panel, select View devices and printers or Devices and Printers. Select your printer from Printers, then select See what's printing from the toolbar. Under Printer, make sure that Use Printer Offline is not selected.
Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
Uninstall printer driver and reinstall printer driver.

If your printer driver version is old or not installed correctly, you may not be able to print.

Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
Restart computer.

The computer may be unstable for some reason. Restart the computer and try to print.

Important
- When restarting the computer, choose Restart instead of Shut down.