Ink Does Not Come Out

Check1 Make sure joint button is not lifted up.

Push the print head locking cover (A) to make sure the print head is installed properly.

Next, push the joint buttons (B) firmly to the end.

Important
- Make sure that the orange label and the protective tape have been removed, when installing the print head.
- Do not open the print head locking cover (A) carelessly. The ink may leak out.
- Check Installation of Print Head
Check2 Check the remaining ink level.
- Checking Ink Level
Check3 Are the print head nozzles clogged?

Print the nozzle check pattern and make sure that the ink is coming out normally.

For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
1. Step1 Print the nozzle check pattern.
  
  After printing the nozzle check pattern, examine the pattern.
  - From the printer
    - Printing the Nozzle Check Pattern
  - From the computer
    - For Windows:
      - Printing a Nozzle Check Pattern
    - For macOS:
      - Printing a Nozzle Check Pattern
  If the pattern is not printed correctly, go to the next step.
2. Step2 Clean the print head.
  
  After cleaning the print head, print the nozzle check pattern and check the result.
  - From the printer
    - Cleaning the Print Head
  - From the computer
    - For Windows:
      - Clean the print head
    - For macOS:
      - Clean the print head
  If it still does not improve, go to the next step.
3. Step3 Clean the print head again.
  
  After cleaning the print head again, print the nozzle check pattern and check the result.
  
  If it still does not improve, go to the next step.
4. Step4 Clean the print head deeply.
  
  After cleaning the print head deeply, print the nozzle check pattern and check the result.
  - From the printer
    - Deep Print Head Cleaning
  - From the computer
    - For Windows:
      - Clean the print head deeply
    - For macOS:
      - Clean the print head deeply
  If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step.
5. Step5 Clean the print head deeply again.
  
  After cleaning the print head deeply again, print the nozzle check pattern and check the result.
  
  If it still does not improve, go to the next step.
6. Step6 Perform ink flush.
  
  After performing ink flush, print the nozzle check pattern and check the result.
  
  Ink flush consumes a great amount of ink. Frequent ink flush can rapidly consume ink, so perform it only when necessary.
  - How to Perform Ink Flush
If the nozzle check pattern is not printed correctly even after performing ink flush, check the installing condition of the print head.
- Check Installation of Print Head
Important
- Performing ink flush when the remaining ink level is not enough may damage the printer.
  
  Before performing ink flush, check the remaining ink level of all colors.
  - How to Perform Ink Flush

Note

Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly.