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Repairing Your Printer

When transporting the printer for repairing it, follow the procedure below to prepare.


  • You cannot take ink out of ink tanks.

  • Do not remove the print head (cartridge). Ink may leak.

  • When transporting the printer, pack the printer in a plastic bag so that ink does not leak.

  • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

  • Do not tilt the printer. Ink may leak.

  • When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".

  • Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.

  1. Make sure printer is turned on.

    If the printer cannot be turned on, unplug it and go to step 4.

  2. If an error has occurred, press Black button or Color button.

    After the Alarm lamp is turned off, go to step 3.

    If the error is not cleared, press ON button to turn the printer off, and then unplug it. If the printer cannot be turned off, unplug it. Go to step 4.

  3. Set printer to transporting mode.

    1. Press the Setup button.

      The (Setup) icon and "1" appear on the LCD.

    2. Press the + button until "4" appears on the LCD.

    3. Press the Black button or the Color button.

      The printer is set to transporting mode and turned off.

    4. Confirm that the ON lamp is off and unplug the power cord.


      • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print.
  4. Make sure that print head (cartridge) holder has moved to far right.

    If the print head (cartridge) holder is not to the right, move it to far right.

  5. Make sure that tank caps are properly closed.

  6. Retract the paper output tray and the output tray extension, then close the paper support and the document tray.

  7. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.

  8. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag.

  9. Pack the printer in the box.

    Attach the protective material to the printer to pack it securely in the box.