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An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, a message appears on the computer screen and an error code on the LCD. For some errors, a support code (error number) appears.

When a Support Code and a message are displayed on the computer screen:

When an error code appears:

  • The Alarm lamp lights up and an error code appears.

  • The ON lamp and Alarm lamp flash alternately and an error code appears.

The error code appears on the LCD one by one.

If the error code is "E03":

Check the error code on the LCD and the support code corresponding with it. See the table below for details.

Error Code

Support Code

Cause

Action

E02

1000

3442

3443

3444

3445

Printer is out of paper.

Printing one side is complete if you are performing manual duplex printing.

  • If the printer is out of paper:

  • If you are performing manual duplex printing:

    Prepare to print the other side following the instructions on the computer screen.

E03

1300

Paper is jammed.

E04

1470

Cartridge is not installed properly.

E05

1403

1430

1471

1476

Cartridge cannot be recognized.

E07

1474

1475

Appropriate print head (cartride) is not installed.

E08

1700

1701

Ink absorber is almost full.

E09

1890

Protective material or tape may still be attached to FINE print head (cartride) holder.

E14

1473

Cartridge cannot be recognized.

E15

1472

Cartridge cannot be recognized.

E57

2900

Scanning print head alignment sheet failed.

E60

1640

The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank.

P02

5100

Printer error has occurred.

P07

5B00

5B01

Printer error has occurred.

P08

5200

5205

5206

Printer error has occurred.

P03

P05

P06

P09

P22

P27

P28

P29

5011

5012

5050

5400

5700

6000

6800

6801

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

Printer error has occurred.

Turn off printer and unplug it.

Plug in the printer again and turn it back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.

P10

B202

B203

B204

B205

Printer error has occurred.

Turn off printer and unplug it.

Contact your nearest Canon service center to request a repair.

Note