USB Connection Problems

Make sure of the checking item below when you find one of the followings.

• Printing is slow.
• Hi-Speed USB connection does not work.
• A message such as "This device can perform faster" appears. (Windows)

Note

• If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of Full-Speed or Low-Speed. In this case, the printer works properly but printing speed may slow down due to the communication speed.

1. Check Check following to make sure your system environment supports Hi-Speed USB connection.

   • Does the USB port on your computer support Hi-Speed USB connection?

   • Does the USB cable or the USB hub support Hi-Speed USB connection?

     Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10 feet / 3 meters or so.

   • Is the Hi-Speed USB driver working properly on your computer?

     Make sure the latest Hi-Speed USB driver is working properly and obtain and install the latest version of the Hi-Speed USB driver for your computer, if necessary.

   Important

   • For more information, contact the manufacturer of your computer, USB cable, or USB hub.