An Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, the Alarm lamp flashes or ON lamp and Alarm lamp flash alternately according to the details of the error which has occurred. A Support Code (error number) is displayed on the computer screen shown as below.
Check the status of the Alarm lamp and the support code, then take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer is out of paper or paper does not feed. |
|
|
3 flashes |
Paper is jammed at the paper output tray or on the rear tray. |
|
|
4 flashes |
Print head (cartridge) is not installed properly. |
|
|
5 flashes |
Print head (cartridge) cannot be recognized. |
|
|
A problem has occurred to print head (cartridge). |
||
|
Print head (cartridge) is not installed. |
||
|
Appropriate print head (cartridge) is not installed. |
||
|
7 flashes |
Print head (cartridge) is not installed in correct position. |
|
|
More than one print head (cartridge) of the same color is installed. |
||
|
8 flashes |
Ink absorber is almost full. |
|
|
9 flashes |
Protective material or tape may still be attached to FINE print head (cartridge) holder. |
|
|
14 flashes |
Print head (cartridge) cannot be recognized. |
|
|
15 flashes |
Print head (cartridge) cannot be recognized. |
Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp
Example of 2 times flashing:
(A) Alternately flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer error has occurred. |
|
|
3 flashes |
Printer error has occurred. |
|
|
5 flashes |
Printer error has occurred. |
|
|
6 flashes |
Printer error has occurred. |
|
|
7 flashes |
Printer error has occurred. |
|
|
8 flashes |
Printer error has occurred. |
|
|
9 flashes |
Printer error has occurred. |
|
|
10 flashes |
An error requiring a repair has occurred. |
|
|
Other cases than above |
Printer error has occurred. |
When a Support Code is displayed on the computer screen:
Note
-
For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
