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Cleaning Paper Feed Rollers

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller.

You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market

  1. Check that printer is turned on.

  2. Remove any paper from the rear tray.

  3. Clean the paper feed rollers without paper.

    1. Press the Setup button until 7 appears on the LCD.

    2. Press the Black button or the Color button.

      The paper feed roller will rotate as it is cleaned without paper.

  4. Clean the paper feed rollers with paper.

    1. Make sure that the paper feed rollers have stopped rotating, load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market on the rear tray.

    2. Press the Black button or the Color button.

      The printer starts cleaning. The cleaning will be complete when the paper is ejected.

  5. Press the Stop button.

If the problem is not resolved after cleaning the paper feed rollers on the rear tray, turn off the power, unplug the power cord, then wipe the paper feed rollers (B) located inside the rear tray with a moistened cotton swab or the like while rotating the white plastic part (A) manually. Perform this operation two or more times. Do not touch the rollers (B) with your fingers.

After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again.

If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.