skip to main text

Checking Network Information of Printer

QChecking Printer IP Address or MAC Address

A

To check the printer's IP Address or MAC address, print out the network settings information.

For Windows, you can check the network setting information on the computer screen.

Note

  • Depending on the model, it can be displayed on the operation panel of the printer.

QChecking Computer IP Address or MAC Address

A

To check the IP Address or MAC address of your computer, follow the instructions below.

  • For Windows:

    1. Select Command Prompt from Start.

    2. Enter "ipconfig/all" and press Enter.

      The IP address and MAC address of your computer appear. If your computer is not connected to a network, the IP address does not appear.

  • For macOS:

    1. Select System Settings from Apple menu, and then click Network.

    2. Make sure network interface used by computer is selected.

      Make sure Wi-Fi is Connected when connecting via Wi-Fi or Ethernet is Connected for Wired LAN connection and click.

    3. Click Details to check the IP address.

      The IP address of your computer appears. To check the MAC Address, click Hardware.

QChecking Communication Between the Computer and the printer or the Computer and the Wireless Router.

A

Perform a ping test to check if communication is taking place.

  • For Windows:

    1. Select Command Prompt from Start.

    2. Type "ping XXX.XXX.XXX.XXX" and press Enter.

      "XXX.XXX.XXX.XXX" is the IP address of the target device.

      If communication is taking place, a message like the one shown below appears.

      Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255

      If Request timed out appears, communication is not taking place.

  • For macOS:

    1. Start Terminal as shown below.

      Select Computer from Go menu of Finder, double-click Macintosh HD > Applications > Utilities > Terminal.

    2. Type "ping -c3 XXX.XXX.XXX.XXX" and press Enter.

      "XXX.XXX.XXX.XXX" is the IP address of the target device.

      If communication is taking place, a message like the one shown below appears.

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms

      --- XXX.XXX.XXX.XXX ping statistics ---

      3 packets transmitted, 3 packets received, 0% packet loss

      If the following message is displayed, communication is not working properly.

      PING XXX.XXX.XXX.XXX (XXX.XXX.XXX.XXX) : 56 data bytes

      ---XXX.XXX.XXX.XXX ping statistics ---

      3 packets transmitted, 0 packets received, 100% packet loss

QChecking Network Setting Information

A

To check the printer's network settings, print out the network settings information.

Note

  • Depending on the model, it can be displayed on the operation panel of the printer.

Note

  • This web page contains information about several models. Depending on the specifications of the printer you are using, some of the features described (device functions, connection method, operating procedure and etc.) may not apply. For details about the functions of your printer, see Product Specifications.