In Other Cases

Make sure of the following:

1. Check1 Are there any foreign objects around the paper output slot?

2. Check2 Are there any foreign objects in the rear tray?

   

   If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

   

3. Check3 Is the paper curled?

   Load the paper after correcting its curl.

4. Check4 Is the loaded paper the A3 sized plain paper?

   Only when A3 sized plain paper jams frequently near the paper output slot or is curled, set to the printer to prevent paper jam with the printer driver.

   Print speed or print quality may be reduced if you apply the setting to prevent paper jam.

   * Readjust the setting not to prevent paper jam once printing is complete. If not, this setting remains enabled for all subsequent print jobs.

   • In Windows:

     Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper jam check box, and then click OK.

   • In Mac OS:

     In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper jam check box, and then click Apply.