skip to main text

Small Size Paper Is Jammed inside the Printer

If the narrow width paper such as card sized paper is jammed due to loading it in the landscape orientation, remove the jammed paper following the procedure below.

Important

  • Do not load the narrow width paper such as card sized paper in the landscape orientation.

  1. Load one piece of paper (same size as the jammed one) in the portrait orientation on the rear tray.

    Do not load the paper in the landscape orientation.

  2. Turn the printer off.

  3. Turn the printer back on.

    The loaded paper feeds and pushes the jammed paper out.

    All print jobs in queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.