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Paper Is Jammed inside the Printer

If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.

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Important

  • When the paper jam error has occurred, you cannot turn the printer off the even if you press the ON/RESUME button on the printer. Take the appropriate action of the paper jam error, then turn the printer off.

  1. Retract the paper output tray, then open the cover.

    Important

    • Do not touch the clear film (A).

      If the paper or your hands touch the clear film and blot or scratch it, the printer can be damaged.

  2. Make sure that the jammed paper is not under the FINE cartridge holder.

    If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.

    When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.

  3. Hold the jammed paper with your hands.

    If the paper is rolled up, pull it out.

  4. Pull the paper slowly not to tear it, then pull the paper out.

  5. Make sure that all the jammed paper is removed.

    If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.

    • Does the piece of paper remain under the FINE cartridge holder?

    • Does the little piece of paper remain inside the printer?

    • Does the piece of paper remain in the right side or the left side space (B) inside the printer?

  6. Close the cover.

  7. Reload the paper, and press the ON/RESUME button on the printer.

    The printer resumes printing.

    Note

    • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.