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2131

Cause

The roll paper loaded in the printer is narrower than the roll paper width in the print job.

What to Do

Tap OK on the touch screen to go to the next screen.

Check the media type and size that appear and tap OK.

Note

  • To change print settings in Windows, select Fit Roll Paper Width in the printer driver and set the roll paper width in the dialog box that appears.
  • To change print settings in macOS, open the printer driver and select Fit Roll Paper Width, and then set the roll paper width in that panel to the width of the paper loaded in the printer.
  • To suppress this message, set Detect paper setting mismatch in the touch screen menu to Do not detect. However, note that this error may affect the printing quality.