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1689

Cause

The printer has detected an issue with one or more of your ink tanks.

What to Do

The action you should take to resume operating the printer depends upon which function you intend to use.

  1. To PRINT or COPY

    You should take one of the following steps:

    - For each ink tank identified by the printer as having an issue, disable the function that detects the level of ink remaining by touching [Stop] on the printer for at least five (5) seconds and then releasing it. By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized.

    If, due to individual usage factors, there is some residual amount of ink in the tank(s), you will be able to PRINT or COPY until the remaining ink is depleted. Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the tank(s).

    OR

    - Open the scanning unit/cover, replace each ink tank identified by the printer as having an issue, and close the scanning unit/cover. Canon recommends the use of new, genuine Canon ink tanks for optimal image quality.

  2. To SCAN

    You should take one of the following steps:

    - Tap [Stop] on the printer if you intend to scan by using the operation panel on the printer.

    OR

    - Scan from an external device such as a computer, smartphone, or tablet using the corresponding application software.

Note

  • If the function for detecting remaining ink level is disabled, the ink tank will be displayed in white on the touch screen when you check the estimated remaining ink levels.