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What to Do If Paper Is Not Fed/Output Normally

If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, follow the procedure below.

Note

  1. Check 1 Are there any foreign objects in rear tray?

    Remove any foreign objects.

    Important

    • Turn off the printer, unplug it, and then remove any foreign objects.

    Important

    • If you can't remove the foreign objects out, contact your nearest Canon service center to request a repair.

    • Do not place anything on the scanning unit / cover. If something falls into the rear tray, it may cause damage.

    Note

    • If the feed slot cover is opened, close it gently.

  2. Check 2 Is anything blocking paper output slot?

    Remove anything that is blocking the paper output slot.

  3. Check 3 Are transport unit and rear cover attached properly?

    See Rear View for the location of the transport unit and the rear cover.

  4. Check 4 Is paper curled?

    Correct curl before loading paper.

  5. Check 5 Is paper loaded properly?

    Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.