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Printer error has occurred.

What to Do

If you are printing, tap Stop on the touch screen to cancel printing, then turn off the printer.

Check the following:

  • Make sure print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc.

    Remove any impediment.


    • When clearing an impediment to print head holder motion, be careful not to touch white belt (A).

      If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

  • Make sure the ink tanks are properly installed.

    Press ink tanks until they click into place.

Turn the printer back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.