1304

Cause

Paper is jammed when performing automatic duplex printing.

What to Do

1. Remove jammed paper.

   • If the paper is jammed at the paper output slot:

     • 1300
     • Watch the movie

   • If the paper is jammed inside the printer:

     • Paper Is Jammed inside Printer
     • Watch the movie

   • If the paper is jammed at the feed slot of the cassette:

     After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

     

   • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.

     • Watch the movie

2. Load paper properly.

   • Loading Paper in the Cassette
   • Loading Paper in the Rear Tray

3. Select OK on printer's touch screen.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.