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Paper is Not in the Cassette (1003)


Possible causes include the following.

  • There is no paper in the cassette.
  • Paper is not loaded in the cassette properly.

What to Do

Watch the movie

Take the corresponding actions below.

  • Load paper in the cassette.


    • The loadable paper differs depending on the paper source. The loadable paper in the cassette is A4, Letter, A5, or B5 size plain paper.
    • Load two sheets of A4/Letter-size plain paper in the cassette before aligning the print head.
  • Align the paper guides of the cassette with the edges of the paper.

After carrying out the above measures, select OK on the touch screen.


  • To cancel printing, tap Stop on the touch screen.

    However, if you are printing a print head alignment sheet during printer setup, do not cancel printing.