skip to main text

3002

Cause

The printer is unable to communicate normally to recognize the status of the ink cartridge.

Important

  • Printing will be deactivated if the printer continues to be unable to communicate normally.

What to Do

Press the printer's OK button to clear the warning.

After printing, take action to enable the printer to communicate normally, following the instructions below.

  • Network Connectivity

    Refer to the following page and check the connection status between the printer and the network.

  • Web Service License Agreement Status

    Print the network setting information of the printer and check "Web Service Status" (registration status).

    If it is not "Registered", select Web service setup > Web service registration in the printer menu, and agree to the terms and conditions of the web service license.

  • Service Engagement Status

    Refer to the following page and check the service contract status.