1689

Cause

The 1689 support code signifies that the printer has detected an issue with one or more of your ink tanks.

What to Do

The action you should take to resume operating the printer depends upon which function(s) of the printer you intend to use.

1. To PRINT or COPY

If you intend to PRINT or COPY, you should take one of the following steps:

(a) For each ink tank identified by the printer as having an issue, disable the function that detects the level of ink remaining by touching the Stop button on the printer for at least five (5) seconds and then releasing it. If there is ink in the tank(s), you will be able to PRINT or COPY until the remaining ink is depleted. Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the tank(s).

OR

(b) Open the printer’s cover, replace each ink tank identified by the printer as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink tanks for optimal image quality.

2. To SCAN or FAX

If you intend to SCAN (or FAX if your printer has that capability), you should take one of the following steps:

(a) For each ink tank identified by the printer as having an issue, disable the function that detects the level of ink remaining by touching the Stop button on the printer for at least five (5) seconds and then releasing it. You will be able to SCAN (or FAX if your printer has that capability) as long as all of the ink tanks remain installed in the printer.

OR

(b) Open the printer’s cover, replace each ink tank identified by the printer as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink tanks for optimal image quality.

Note

• If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current estimated ink level.