1686

Cause

The 1686 support code signifies that the printer has detected an issue with one or more of your color ink cartridges.

What to Do

The action you should take to resume operating the printer depends upon which function(s) of the printer you intend to use.

1. To PRINT or COPY

If you intend to PRINT or COPY, you should take one of the following steps:

(a) For the color ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the Stop button on the printer for at least five (5) seconds and then releasing it. If there is ink in the cartridge(s), you will be able to PRINT or COPY until the remaining ink is depleted. Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge(s).

(b) Open the printer’s cover, replace the color ink cartridge identified by the printer as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

2. To SCAN or FAX

If you intend to SCAN (or FAX if your printer has that capability), you should take one of the following steps:

(a) For the color ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the Stop button on the printer for at least five (5) seconds and then releasing it. You will be able to SCAN (or FAX if your printer has that capability) as long as the color ink cartridges remain installed in the printer.