1304

Cause

Paper is jammed when performing automatic duplex printing.

What to Do

1. Remove jammed paper.

   • If the paper is jammed at the paper output slot:

     • 1300
     • Watch the movie

   • If the paper is jammed inside the printer:

     • Paper Is Jammed inside Printer
     • Watch the movie

   • If the paper is jammed at the feed slot of the cassette:

     Pull out the cassette, and then remove the jammed paper slowly with both hands.

     

   • If the measures above do not solve the problem:

     • Removing Jammed Paper from Rear Side
     • Watch the movie

2. Load paper properly.

   • Loading Plain Paper / Photo Paper in Rear Tray
   • Loading Plain Paper in Cassette

   When you load A4 sized paper in the cassette, make sure you have extended it.

   1. Remove cassette cover (A).

      

   2. Press down lock (B) on cassette.

      

   3. Pull cassette back and forth while holding down lock (B).

      

3. Select OK on printer's touch screen.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

Important

• If you unplug the power cord, all the faxes stored in the printer's memory are deleted.