skip to main text

What to Do If Paper Is Not Fed/Output Normally

If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, follow the procedure below.

Note

  1. Check 1 Are there any foreign objects in rear tray?

    Remove any foreign objects following the steps below.

    Important

    • Do not touch the parts in the center of the rear tray with your hands. It could damage the printer.

    1. Press printer's Stop button.

    2. Turn off printer and unplug it.

    3. Fold a sheet of A4 or Letter plain paper in half and insert it horizontally into rear tray.

    4. Reach between the paper and rear tray to remove any foreign objects.

    5. Remove the sheet of paper that you inserted in step 3.

    Important

    • If you can't remove the foreign objects out, contact your nearest Canon service center to request a repair.

    • Do not place anything on the scanning unit / cover. If something falls into the ADF (Auto Document Feeder) or the rear tray, it may cause damage.

  2. Check 2 Is anything blocking paper output slot?

    Remove anything that is blocking the paper output slot.

  3. Check 3 Are transport unit and rear cover attached properly?

    See Rear View for the location of the transport unit and the rear cover.

  4. Check 4 Is paper curled?

    Correct curl before loading paper.

  5. Check 5 Is paper loaded properly?

    Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.