What to Do If Paper Is Not Fed Normally

If the paper is not jammed (the support code is not displayed) and the paper is not fed normally, follow the procedure below.

Note

• If the support code 1300/1303/1304 is displayed, see What to Do When Paper Is Jammed.
• If the document is jammed in the ADF (Auto Document Feeder), see What to Do When Document is Jammed in ADF (Auto Document Feeder) (2801).

1. Check1 Is anything blocking paper output slot?

2. Check2 Is paper curled?

   Correct curl before loading paper.

3. Check3 Is paper loaded properly?

   Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.

   
   • Loading Plain Paper
   • Loading Photo Paper
   • Loading Envelopes