4911

Cause

The media type specified in the printer driver is not the same as the media type loaded in the printer.

What to Do

• Changing the printer driver print settings
  

  Follow the steps below to match the media type in the printer driver and the media type specified for the printer.

  1. Tap Cancel on the touch screen to stop printing.

  2. Change the media type in the printer driver settings to the media type loaded in the printer, and then try again.

• Replacing paper
  

  Follow the steps below to match the media type in the printer driver and the media type specified for the printer.

  1. Tap Cancel on the touch screen to stop printing.

  2. Load the printer with the media type set in the printer driver, and then try again.

      Loading and Printing on Rolls

      Loading and Printing on Sheets

• Printing without changes
  

  To continue printing, tap Print with the loaded paper. on the touch screen.

  However, note that this error may cause paper jams and affect the printing quality.