2131

Cause

The roll paper loaded in the printer is narrower than the roll paper width in the print job.

What to Do

Check the Page size and Type in the print job that appears on the touch screen, and then tap OK.

Note

  • To change print settings in Windows, select Fit Roll Paper Width in the printer driver and set the roll paper width in the dialog box that appears.

  • To change print settings in Mac OS, open the printer driver and select Fit Roll Paper Width, and then set the roll paper width in that panel to the width of the paper loaded in the printer.

  • To suppress this message, set Detect paper setting mismatch in the touch screen menu to Do not detect. However, note that this error may affect the printing quality.

     Menu Structure