4920

Cause

Cannot cut paper for one of the following reasons.

• Paper that has been cut remains on the output guide.
• There is a foreign object near the output slot that is obstructing the cutter blade.
• The paper is not being used under the recommended usage conditions.
• The paper in use cannot be used with Automatic cut.

What to Do

• Paper that has been cut remains on the output guide

  Follow the steps below to resume printing.

  1. Lift up the release lever and remove the paper.
  2. Load the paper.
  3. Lower the release lever.

  4. If "There is a job whose printing is not complete. Do you want to print this job?" appears on the touch screen, tap Yes.

     Printing will resume, starting from the page on which the error occurred.

     • Loading the Upper Roll on the Printer
     • Loading the Lower Roll on the Roll Unit (Option)

• A foreign object near the output slot is obstructing the cutter blade

  Follow the steps below to resume printing.

  1. Open the top cover and remove any foreign objects.

  2. If "There is a job whose printing is not complete. Do you want to print this job?" appears on the touch screen, tap Yes.

     Printing will resume, starting from the page on which the error occurred.

• Paper not being used under the recommended usage conditions

  Every paper type has different recommended conditions of use. Use all paper under its recommended usage conditions.

  See the media information list for recommended usage conditions.

  • Paper Information List

• The paper in use cannot be used with Automatic cut

  Set the roll paper cutting method to User cut and cut the roll paper with a cutting implement such as scissors.

  • Specifying the Cutting Method for Rolls

  See the media information list for paper types that can be used with Automatic cut.

  • Paper Information List

If this does not apply, there may be a cutter blade malfunction.

Contact your Canon dealer for assistance.