Roll paper cannot be inserted into the Paper Feed Slot

  1. Check 1 

    Is the roll paper curled?

    Straighten out curls and reload the roll.

  2. Check 2 

    Is paper jammed in the feed slot?

    Remove the jammed paper.

     Clearing Jammed Roll Paper

     Clearing a Jammed Sheet

  3. Check 3 

    Check that the correct paper source has been selected

    Select Paper settings in the touch screen menu, and then select the paper source.

  4. Check 4 

    Is the roll unit in Take-up mode when feeding from the roll unit?

    Select Roll unit use setting in the touch screen menu, and set it to paper feed mode.

     Loading the Lower Roll on the Roll Unit (Option)