Documents are printed in monochrome

  1. Check 1 

    Is Color Mode set to Monochrome, or Print Target set to Monochrome (Photo) in a Windows printer driver?

    In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again.

  2. Check 2 

    Is Black and White Photo Print selected in a Mac OS printer driver?

    Deselect Black and White Photo Print in the printer driver Quality & Media settings, and then print again.

  3. Check 3 

    The print head nozzle may be blocked

    Print a test pattern to check the color ink nozzles and see if they are clogged.

     Checking for Nozzle Clogging