When printing on roll paper, the printed surface becomes scratched

  1. Check 1 

    Depending on the paper, the printed surface may become scratched when the paper is fed.

    In this case, you must set Paper retention setting to Release on the touch screen, and then manually feed the paper. Lift the release lever, feed the roll paper until the leading edge is visible on the platen, lower the release lever, and then proceed to the next step. If Paper retention setting is set to Release, you will no longer be able to automatically switch between the upper and lower roll paper.

  2. Check 2 

    Has the roll paper lost tension during printing?

    If the roll paper loses tension, the paper surface could be damaged and the paper could wrinkle or fold.

    Set Roll paper tension (printing) in the touch screen menu to High.

     Menu Structure


  • Carrying out Adjust print quality is recommended when changing Roll paper tension (printing) settings.