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Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned.

What to Do

Remove the multi-purpose tray, place the multi-purpose tray compatible media properly, and then attach the multi-purpose tray to the printer.

Then press the printer's OK button to cancel the error.


  • When you print on multi-purpose tray compatible media, use the supplied multi-purpose tray (the one with the "A" mark).


  • To cancel printing, press the printer's Stop button.