skip to main text



Possible causes include the following.

  • There is no paper in the top feed.
  • Paper is not loaded in the top feed properly.

What to Do

Watch the movie

Take the corresponding actions below.

  • Load paper in the top feed.


    • The loadable paper differs depending on the paper source. For details on the paper that can be loaded in the top feed, refer to Loading Paper in the Top Feed.
    • Load one sheet of A4 / Letter size plain paper in the top feed before aligning the print head during the first printer setup.

  • Align the paper guides of the top feed with both edges of the paper.

  • Close the feed slot cover.

After carrying out the above measures, press the printer's OK button.


  • To cancel printing, press the printer's Stop button.