2131

Cause

The roll paper loaded in the printer is narrower than the roll paper width in the print job.

What to Do

Tap OK on the touch screen to go to the next screen.

Check the media type and size that appear and tap OK.

• Printing without changes

  Tap Print with the loaded paper..

  However, note that this error may cause paper jams and affect the printing quality.

• Stopping printing

  Tap Cancel on the touch screen or press the Stop button.

• Replacing the roll paper

  Follow the steps below to replace the paper with roll paper of the width specified in the print job paper size settings.

  1. Tap Replace the paper and print, then remove the roll paper.

     • Removing the Upper Roll from the Printer
     • Removing the Lower Roll from the Roll Unit (Option)
     • Removing Rolls From the Roll Holder

  2. Replace the paper with paper of the width set in the printer driver.

     • Loading Rolls on the Roll Holder
     • Loading the Upper Roll on the Printer
     • Loading the Lower Roll on the Roll Unit (Option)

     Printing begins.

Note

• To change print settings in Windows, select Fit Roll Paper Width in the printer driver and set the roll paper width in the dialog box that appears.
• To change print settings in macOS, open the printer driver and select Fit Roll Paper Width, and then set the roll paper width in that panel to the width of the paper loaded in the printer.

• To suppress this message, set Detect paper setting mismatch in the touch screen menu to Do not detect. However, note that this error may affect the printing quality.

  • Menu Structure