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Cause

Possible causes include the following.

• Roll paper is empty in Roll 1 (Upper).
• There is remaining roll paper in Roll 1 (Upper), but because it could not be advanced, it could not be detected.

What to Do

• The roll paper has run out

  Follow the steps below to replace the used roll with a new roll of the same type and size.

  1. Lift up the release lever and remove the roll paper.

     • Removing the Upper Roll from the Printer
     • Removing Rolls From the Roll Holder

  2. Load the new roll.

     • Loading Rolls on the Roll Holder
     • Loading the Upper Roll on the Printer

  3. If no barcode was printed on the roll, specify the paper type.

     • Changing the Type of Paper

  4. If Manage remaining roll amount is set to Barcodes in the touch screen menu and there is no barcode printed on the paper roll, set the paper length.

     • Specifying the Paper Length

  5. If "There is a job whose printing is not complete. Do you want to print this job?" appears on the touch screen, tap Yes.

     Printing will resume, starting from the page on which the error occurred.

• Feed stopped because the end of the paper roll is attached to the core with tape

  Remove the used roll paper and insert a new roll paper.

  • Removing the Upper Roll from the Printer
  • Removing Rolls From the Roll Holder
  • Loading and Printing on Rolls

• Feed stopped because the remaining paper roll is too heavy

  It may be helpful to change the printing mode, which will change the paper feed timing.

  If using Windows, select a higher Print Quality setting under Advanced Settings in the printer driver.

  If using macOS, select Quality & Media in the printer driver, and then select a higher Print Quality setting.

  • Setting the Print Quality Level (Custom) (Windows)
  • Setting the Print Quality Level (Custom) (macOS)

Note

• To stop printing, press the Stop button.