When Error Occurred

If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.

For details on how to resolve errors with Support Codes, see List of Support Code for Error.

For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.