Documents Are Printed in Monochrome

1. Check1 Is monochrome print set on in printer driver?

   • For Windows:

     On Main sheet of the printer driver, clear Black and White Photo Print check box.

   • For Mac OS:

     On Quality & Media in the Print dialog, clear Black and White Photo Print check box.

2. Check2 Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning.

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   For details on printing the nozzle check pattern, print head cleaning, print head deep cleaning, and system cleaning, see Maintenance Procedure.

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   • If nozzle check pattern is not printed correctly:

     Check if the ink tank for the problem color is empty.

     If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.

   • If problem is not resolved after performing print head cleaning twice:

     Perform print head deep cleaning.

   • If problem is not resolved after performing print head deep cleaning:

     Perform system cleaning manually.

     If the problem is not resolved after performing the system cleaning manually, perform the print head deep cleaning after 24 hours later. If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair.

     Note

     • If you use the printer in the highlands, the blurs and the streaks may appear on the print result at regular intervals (about 2 to 3 months) by barometric effects. To prevent blur and streak, set System cleaning frequency to Short on the printer's operation panel.

       System cleaning consumes many ink. Set System cleaning frequency to Short if necessary.