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Possible causes include the following.

  • There is no paper in the top feed.

  • Paper is not loaded properly.

What to Do

Take the corresponding actions below.

  • Load paper in the top feed.

  • Align the paper guides with the both edges of the paper when you load paper.

After carrying out the above measures, press the printer's OK button.


  • Be sure to close the feed slot cover after loading paper in the top feed. If the feed slot cover is open, paper cannot be fed.