Possible causes include the following.

  • There is no paper in the cassette (upper).

  • The paper source is incorrect.

  • Paper is not loaded properly.


Take the corresponding actions below.

  • Load paper in the cassette (upper).

  • Load paper in the paper source suitable for the paper size.

    The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be loaded in the cassette (upper).

    • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try to print on it, the paper jam will occur.

  • Align the paper guides with the both edges of the paper when you load paper.

After carrying out the above measures, press the OK button to dismiss the error.

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