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1686

Cause

The 1686 support code signifies that the printer has detected an issue with one or more of your ink cartridges.

Action

The action you should take to resume operating the printer depends upon which function(s) of the printer you intend to use.

1. To PRINT or COPY

If you intend to PRINT or COPY, you should take one of the following steps:

(a) For each ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the Stop button on the printer for at least five (5) seconds and then releasing it. If there is ink in the cartridge(s), you will be able to PRINT or COPY until the remaining ink is depleted. Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge(s).

OR

(b) Open the printer’s cover, replace each ink cartridge identified by the printer as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

2. To SCAN or FAX

If you intend to SCAN (or FAX if your printer has that capability), you should take one of the following steps:

(a) For each ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the Stop button on the printer for at least five (5) seconds and then releasing it. You will be able to SCAN (or FAX if your printer has that capability) as long as all of the ink cartridges remain installed in the printer.

OR

(b) Open the printer’s cover, replace each ink cartridge identified by the printer as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

Note

  • If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.