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Copying/Printing Stops

  1. Check1 Is the disc tray guide opened while printing on paper?

    Close the disc tray guide and tap OK on the touch screen.

  2. Check2 Is paper loaded?

    Make sure paper is loaded.

    If necessary, load paper.

  3. Check3 Do documents to be printed have many photographs or illustrations?

    It takes time for the machine and the computer to process large data such as photos or other graphics, so it may seem that the machine is not working.

    Also, if you are printing data that requires a lot of ink on successive sheets of plain paper, the machine may pause temporarily. In either case, wait until the process is complete.


    • If you are printing a document with a large printing area or printing several copies, printing may pause to allow the ink to dry.

  4. Check4 Has machine been printing continuously for a long period?

    If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing.

    In this case, wait a while without doing anything. If the printing does not resume, interrupt your print session and turn the machine off for at least 15 minutes.


    • Print head and surrounding area can become extremely hot. Never touch print head or nearby components.