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Printing Does Not Start

  1. Check1 Make sure machine is securely plugged in and touch ON button to turn it on.

    The POWER lamp flashes while the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

    Note

    • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the machine. Wait until printing starts.

  2. Check2 Make sure machine is properly connected to computer.

    If you are using a USB cable, make sure it is securely connected to both the machine and the computer. When the USB cable is securely plugged in, check the following:

    • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

    If you use the machine over a LAN, make sure the machine is connected to the network with a LAN cable or is correctly set up for network use.

  3. Check3 Is direct connection enabled?

    To print using a mode other than the direct connection, disable the direct connection first.

    Using Machine with Direct Connection

  4. Check4 Make sure paper settings match information set for cassette.

    If the paper settings do not match the information set for the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem.

    Paper Settings

    Note

  5. Check5 If printing from a computer, delete unnecessary print jobs.

  6. Check6 Make sure disc tray guide is closed.

    If the disc tray guide is opened, close the disc tray guide and tap OK on the touch screen.

  7. Check7 Are Media Type and Page Size settings of printer driver correct?

    When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.

    Check the settings following the instructions below and retry the printing.

    • For Windows:

      1. Make sure either A4 (Art Paper Margin 35) or Letter (Art Paper Margin 35) is selected in application.

        If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure the name of your machine is selected.

      2. Make sure that the paper selected for Media Type in the Main sheet of printer driver matches paper loaded in machine.

      3. Make sure Page Size setting in Page Setup sheet of printer driver is same as size set in step 1.

    • For Mac OS:

      1. Make sure either A4 (Art Paper Margin 35) or US Letter (Art Paper Margin 35) is selected in application.

        If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure the name of your machine is selected.

      2. Make sure paper selected for Media Type in Print dialog of printer driver matches paper loaded in machine.

      3. Make sure Paper Size setting in Page Setup dialog of printer driver is same as size set in step 1.

  8. Check8 Is your machine's printer driver is selected when printing?

    The machine will not print properly if you are using a printer driver for a different printer.

    • For Windows:

      Make sure "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog box.

      Note

      • To make the machine the one selected by default, select Set as Default Printer.

    • For Mac OS:

      Make sure your machine's name is selected in Printer in the Print dialog.

      Note

      • To make the machine the one selected by default, select the machine for Default printer.

  9. Check9 Set correct printer port. (Windows)

    Make sure the correct printer port is set.

    1. Log in using an account with administrator privileges.

    2. Make the following settings.

      • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Devices and Printers.

      • In Windows 7, select Devices and Printers from Start menu.

      • In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers.

      • In Windows XP, select Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.

    3. Open printer driver properties.

      • In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series Printer" icon (where "XXX" is your machine's name), and then select Printer properties.

      • In Windows Vista or Windows XP, right-click "Canon XXX series Printer" icon (where "XXX" is your machine's name), and then select Properties.

    4. Click Ports tab to check port settings.

      Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in Printer column is selected for Print to the following port(s).

      Note

      • When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

      • If setting is incorrect:

        Reinstall the MP Drivers from the Setup CD-ROM or the Canon website.

      • Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your machine's name.

        In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your machine's name.

        If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website.

      • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:

        Launch IJ Network Tool, select "CNBJNP_xxxxxxxxxx" as you checked in step 4, and then associate the port with the printer using Associate Port in Settings menu.

        If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website.

  10. Check10 Is print data extremely large? (Windows)

    Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears.

    * This may reduce print quality.

  11. Check11 If printing from your computer, restart computer.