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Cannot Install MP Drivers

For Windows:

For Mac OS:

For Windows:

  • If installation does not start when you insert Setup CD-ROM:

    Follow the instructions below to start the installation.

    1. Make the following settings.

      • In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select Computer from the list on the left.

      • In Windows 7 or Windows Vista, click Start, and then click Computer.

      • In Windows XP, click Start, and then click My Computer.

    2. Double-click CD-ROM icon in the window that appears.

      If the contents of the CD-ROM appear, double-click MSETUP4.EXE.

      If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website.


    • If the CD-ROM icon does not appear, try the following:

      • Remove the CD-ROM from your computer and reinsert it.

      • Restart your computer.

      If the icon still does not appear, try a different disc and see if it appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.

  • If you cannot get past the Printer Connection screen:

    Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen

  • Other cases:

    Reinstall the MP Drivers.

    If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

    Deleting the Unnecessary MP Drivers

    Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.


    • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers. Restart your computer and then reinstall the drivers.

For Mac OS:

Download the drivers from the support page of Canon website and reinstall it.