Paper Does Not Feed Properly/"No Paper" Error

1. Check1 Make sure paper is loaded.

   Loading Paper

2. Check2 When loading paper, consider the following.

   • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

   • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

     However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

   • Always load the paper in portrait orientation, regardless of the printing orientation.

   • When you load the paper, place the print side facing DOWN and slide the paper guides to align with both sides of the paper.

     Loading Paper

   • When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.

3. Check3 Is paper too thick or curled?

   Media Types You Cannot Use

4. Check4 When loading postcards or envelopes, consider the following:

   • If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper load limit.

     Load Japanese postcards with their postcode column toward the far end of the cassette.

   • When printing on envelopes, see Loading Paper, and prepare the envelopes before printing.

     Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

5. Check5 Is cassette set properly?

   Push the cassette so that the mark on the cassette aligns with the mark on the machine.

   

6. Check6 Make sure media type and paper size settings match with loaded paper.

7. Check7 Do several sheets of paper feed at once?

   If several sheets of plain paper feed at once, select the setting for preventing double-feed of plain paper using the operation panel or your computer.

   * Once printing is finished, disable the setting for preventing double-feed of plain paper, or it will apply to subsequent printing.

   • From operation panel

     Press the HOME button, select Setup, Device settings, and Print settings, and then set Prevent paper double-feed to ON.

     Changing Settings from Operation Panel

   • From computer

     • For Windows:

       Open the printer driver setup window, select Custom Settings in Maintenance sheet, select Prevent paper double-feed check box, and then click OK.

       To open the printer driver setup window, see How to Open the Printer Driver Setup Window.

     • For Mac OS:

       In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paper double-feed check box, and then click Apply.

       To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.

   Note

   • Prevent paper double-feed function reduces the printing speed.

8. Check8 Clean paper feed roller.

   Cleaning the Paper Feed Roller

   Note

   • Cleaning the paper feed roller abrades it, so do this only when necessary.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.