Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear

Paper Is Blank

Printing Is Blurry

Colors Are Wrong

White Streaks Appear

1. Check1 Check paper and print quality settings.

   Print Results Are Unsatisfactory

2. Check2 Check status of ink tanks. Replace ink tank if ink has run out.

   Replacing Ink

3. Check3 Is orange tape or protective film still on ink tank?

   Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A).

   If the orange tape remains on the ink tank (B), peel it off.

   

4. Check4 Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning.

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

   Watch the movie

   • If nozzle check pattern is not printed correctly:

     Check if the ink tank for the problem color is empty.

     If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.

   • If problem is not resolved after performing print head cleaning twice:

     Perform print head deep cleaning.

     If the problem is not resolved after performing print head deep cleaning, turn off the machine and perform print head deep cleaning again 24 hours later.

   • If problem is not resolved after performing print head deep cleaning twice:

     If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.

5. Check5 When using paper with one printable surface, make sure paper is loaded with printable side facing down.

   Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

   Load paper with the printable side facing down.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

• When copying, see also the sections below:

1. Check6 Is platen glass dirty?

   Clean the platen glass.

   Cleaning the Platen Glass and Document Cover

2. Check7 Make sure original is properly loaded on platen glass.

   Loading Originals

3. Check8 Is original loaded with side to be copied facing down on platen glass?

4. Check9 Did you copy a printout done by this machine?

   If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.

   Print from the machine directly, or reprint from the computer if you can reprint from it.