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An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

If an error occurs, a support code (error number) appears on the computer screen or the LCD.

When a Support Code and a Message Are Displayed on Computer Screen:

  • For Windows:

    figure: Error message screen

  • For Mac OS:

    figure: Error message screen

    * The screen differs depending on the OS you are using.

When a Support Code and a Message Are Displayed on LCD:

figure: LCD

For more on resolving errors with support codes, see List of Support Code for Error.

Note

  • You can also search for details on resolving the errors indicated by the support code shown.

    Search

To resolve errors that do not have support codes, see Message Appears.