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Paper Is Jammed inside Machine

If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or if the jammed paper remains inside the machine, remove the paper following the instructions below.

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Note

  • If paper becomes jammed during printing and you need to turn off the machine to remove it, press the Stop button to stop the printing before you turn off the machine.

  1. Turn off machine and unplug it.

  2. Lift up and open operation panel as far as it will go.

    Important

    • Do not touch clear film (A) or white belt (B).

      If you soil or scratch these parts by touching them with paper or your hand, it could damage the machine.

  3. Check if jammed paper is under print head holder.

    If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

    When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.

  4. Hold jammed paper firmly in both hands.

    If the paper is rolled up, pull out it.

  5. Slowly pull out paper, so as not to tear it.

    Pull out the paper at an angle of about 45 degrees.

  6. Make sure all jammed paper is removed.

    If the paper tears when you pull out it, a bit of paper may remain in the machine. Check the following and remove any remaining paper.

    • Any paper left under the print head holder?

    • Any small bits of paper left in the machine?

    • Any paper left in the left and right empty spaces (C) in the machine?

  7. Slowly close operation panel.

    All jobs in the print queue are canceled. Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the machine. Check the machine again for any remaining bits of paper.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.