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Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear

Paper Is Blank

Printing Is Blurry

Colors Are Wrong

White Streaks Appear

  1. Check1 Check paper and print quality settings.

    Print Results Are Unsatisfactory

  2. Check2 Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning.

    Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

    For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

    Watch the movie

    • If nozzle check pattern is not printed correctly:

      After performing the print head cleaning, print the nozzle check pattern and examine the pattern.

    • If problem is not resolved after performing print head cleaning twice:

      Perform print head deep cleaning.

      If the problem is not resolved after performing print head deep cleaning, turn off the machine and perform print head deep cleaning again 24 hours later.

    • If problem is not resolved after performing print head deep cleaning twice:

      Ink may have run out. Replace the FINE cartridge.

  3. Check3 When a FINE cartridge runs out of ink, replace it with a new one.

  4. Check4 When using paper with one printable surface, make sure paper is loaded with printable side facing down.

    Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

    Load paper with the printable side facing down.

    Refer to the instruction manual supplied with the paper for detailed information on the printable side.

  5. Check5 Is FINE cartridge installed properly?

    If the FINE cartridge is not installed securely, ink may not be ejected correctly.

    Open the paper output cover and the head cover opens.

    Push up the ink cartridge lock lever to make sure the FINE cartridge is installed properly.

    After making sure the FINE cartridge is installed properly, close the paper output cover.

    If the problem is not resolved, remove the FINE cartridges and install them again.

    For more on installing the FINE cartridges, see Replacing a FINE Cartridge.

  • When copying, see also the sections below:

  1. Check6 Is platen glass dirty?

    Clean the platen glass.

    Cleaning the Platen Glass and Document Cover

  2. Check7 Make sure original is properly loaded on platen glass.

    Loading Originals

  3. Check8 Is original loaded with side to be copied facing down on platen glass?

  4. Check9 Did you copy a printout done by this machine?

    If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.

    Reprint from the computer if you can reprint from it.