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Paper Jams

When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message.

Watch the movie

  • For Windows:

  • For Mac OS:

    * The screen differs depending on the OS you are using.

To remove the jammed paper, see List of Support Code for Error (Paper Jams).


  • You can also search for details on resolving the errors indicated by the support code shown.